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Browse the topics below or use our search bar to find what you’re looking for. Remember, if your question isn’t listed, we can still help you. Simply fill out the ‘Ask A Question’ form at the bottom of the page.

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Frequently Asked Questions

Divided into three distinct category topics, you can click on any of the boxes below to jump to the specific section you are looking for.
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GENERAL

This section covers general questions relating to the over all service provided by Ghost Gamer Broadband. Insight into our excellent and dedicated team, Ghost’s speeds, general contract questions, and payment methods.

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ACCOUNT

This section contains more specific questions with regards to personal account information, updating user account details, general complaints about the service, activation fees, and product cancellation processes.
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TECHNICAL

The technical section provides dedicated answers to performance-based and setup queries. Raising a line fault, configuring your Ghost router correctly, connection differences, including ping and traffic management.

FAQs by Category

General QuestionsAbout Ghost Gamer Broadband

Due to regulatory requirements, we cannot accept orders placed over the phone. We welcome your call to discuss your questions and advise on the best broadband connection for you, however the final order must be placed online through our website www.ghostgb.co.uk.

We accept monthly payments via direct debit and any one-off payments via credit/debit card*.

*We do not accept American Express.

Ghost Gamer Broadband services are supplied on a 12-month contract.

Yes, we already provide this service to addresses where FTTP is an option. To order FTTP please contact us via support@ghostgb.co.uk or by phone on 0203 301 9998.

Yes! We understand that not everyone will want to move their phone line as well, therefore we have made all our Broadband products available with and without line rental. Please remember that you do need a line in order to run Ghost Gamer Broadband. If you cancel a line that our service is running on the broadband on this line will automatically cease and this is out of our control.

As soon as your broadband order has been accepted and ongoing payment has been processed we’ll confirm your activation date. If you are switching your service from another provider it will take approximately 2 weeks.

If transferring a phone line as well, this will take an additional 15 days after your Ghost Gamer Broadband is activated so you get to enjoy the results before we complete the entire process!

It’s simple, we’ll take care of everything! All you need to do is place your order with us and we will do the rest. We will keep you updated along the way by email until your connection/line becomes live on the Ghost Gamer network!

The team comes from a background of gamers, working in business telecommunications. For years, we used a business network for gaming at our homes. We were hosting more games, experiencing less latency, and noticing a very fast gaming experience. We took the quality of the business broadband, our knowledge, and the feedback of gamers to build a network that would provide a premium gaming experience. Once the connection was up to our high standards we decided it was time for us to share this experience with you, and Ghost Gamer Broadband was born.

That is ok with us. We had gamers in mind when developing Ghost Gamer Broadband but we understand not everyone in your home will game. All of our gaming broadbands still provide an excellent experience for everyday usage i.e. web browsing, email, TV, Streaming etc.

The Headline Speed is the maximum speed available for a product. For example, Fibre to the Cabinet, or FTTC, has headline speeds of up to 80mbps download and up to 20mbps upload. Some customers may achieve the maximum speeds while other customers will experience slower speeds. Using our availability checker is the best way to estimate the actual speeds you can expect to get.

Ghost Gamer Broadband is an internet connection optimised for gamers. We do this by using high grade connectivity links and without managing the bandwidth traffic in our network. The result – very low ping and latency whilst providing a fast broadband connection ideal for gaming.

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Account QuestionsAbout Ghost Gamer Broadband

Technical QuestionsAbout Ghost Gamer Broadband

Due to regulatory requirements, we cannot accept orders placed over the phone. We welcome your call to discuss your questions and advise on the best broadband connection for you, however the final order must be placed online through our website www.ghostgb.co.uk.

We accept monthly payments via direct debit and any one-off payments via credit/debit card*.

*We do not accept American Express.

Ghost Gamer Broadband services are supplied on a 12-month contract.

Yes, we already provide this service to addresses where FTTP is an option. To order FTTP please contact us via support@ghostgb.co.uk or by phone on 0203 301 9998.

Yes! We understand that not everyone will want to move their phone line as well, therefore we have made all our Broadband products available with and without line rental. Please remember that you do need a line in order to run Ghost Gamer Broadband. If you cancel a line that our service is running on the broadband on this line will automatically cease and this is out of our control.

As soon as your broadband order has been accepted and ongoing payment has been processed we’ll confirm your activation date. If you are switching your service from another provider it will take approximately 2 weeks.

If transferring a phone line as well, this will take an additional 15 days after your Ghost Gamer Broadband is activated so you get to enjoy the results before we complete the entire process!

It’s simple, we’ll take care of everything! All you need to do is place your order with us and we will do the rest. We will keep you updated along the way by email until your connection/line becomes live on the Ghost Gamer network!

The team comes from a background of gamers, working in business telecommunications. For years, we used a business network for gaming at our homes. We were hosting more games, experiencing less latency, and noticing a very fast gaming experience. We took the quality of the business broadband, our knowledge, and the feedback of gamers to build a network that would provide a premium gaming experience. Once the connection was up to our high standards we decided it was time for us to share this experience with you, and Ghost Gamer Broadband was born.

That is ok with us. We had gamers in mind when developing Ghost Gamer Broadband but we understand not everyone in your home will game. All of our gaming broadbands still provide an excellent experience for everyday usage i.e. web browsing, email, TV, Streaming etc.

The Headline Speed is the maximum speed available for a product. For example, Fibre to the Cabinet, or FTTC, has headline speeds of up to 80mbps download and up to 20mbps upload. Some customers may achieve the maximum speeds while other customers will experience slower speeds. Using our availability checker is the best way to estimate the actual speeds you can expect to get.

Ghost Gamer Broadband is an internet connection optimised for gamers. We do this by using high grade connectivity links and without managing the bandwidth traffic in our network. The result – very low ping and latency whilst providing a fast broadband connection ideal for gaming.

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Use this form to submit a question which hasn’t been addressed within the Ghost FAQ section.

We shall endeavour to provide an answer as quickly as possible and add it to the appropriate section.

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Ghost Gamer Broadband

To you, it’s more than a game. To us, it’s more than a service. Being the best means hard work, dedication and focus. But in the beginning it’s all about building on the basics. Our rock-solid network is the perfect foundation for your success. So play like you mean it – with Ghost, you only need to worry about winning.