You have a 14-day cooling off period from when your order was placed to cancel your order for services without penalty. To cancel your order during the cooling off period, please email firstname.lastname@example.org detailing your name and phone number. An operative will then be in touch shortly to confirm details and cancel the service.
When you cancel, any free hardware provided to you needs to be returned by post, paid for at your own cost. If the hardware is not returned within 14 days of you cancelling your order, or the hardware is in less than adequate condition, you will be charged for the hardware in full.
In the case that the hardware has been paid for as part of your order and is not returned in adequate condition, you will be notified, and a refund for the hardware will not be issued.
Please see our Terms and Conditions for more information.