Latency can be affected by many factors outside of our control such as 3rd party peering and the remote server locations you are testing to. (please refer to our other articles for further information) For this reason, we monitor latency between our broadband gateway that you are authenticated with, and your broadband router which we refer to as BASE LATENCY.
This method allows us to remove all external influences and gives us an accurate picture of how your connection is performing.
We may refer to this when diagnosing latency related support tickets.
While we make every effort to ensure latency is as low as possible. Our references are based on areas within our control.