The first stage is to create a support ticket with us by emailing support@ghostgb.co.uk or by calling us on 0203 301 9998. We cannot accept returned hardware without a support ticket being created and without a discussion with our support engineers. Any equipment received without these terms will not be accepted as a return and will be sent back to you.
Unless otherwise advised by a member of the Ghost support team, all original content should be included within the box when returning hardware.
Always include within the box, your name, phone number and postal address along with a brief description of your reported fault so that we can process the return correctly.
Please ensure you secure the goods within the box suitably to prevent damage whilst also protecting the outside of the box within the postal packaging. In the event the outer box is excessively damaged or defaced you may not receive a refund where applicable. Hardware return address:
Ghost Gamer Broadband
Unit 8, Foundry Court
Foundry Lane
Horsham
West Sussex
RH13 5PY